Privacy Policy

Last updated: May 2026

1. Introduction

XSBC is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights in relation to that information.

By using the XSBC website and placing an order with us, you agree to the collection and use of your information in accordance with this policy. This policy applies to all customers and visitors to our website.

XSBC operates in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Order Information

When you place an order through our website, we collect the personal information necessary to process and fulfil that order, including:

  • Your name
  • Delivery address
  • Phone number
  • Payment details (processed securely — see Section 4)

2.2 Communications

If you contact us directly — for example, via email or a contact form — we may retain a record of that correspondence, including your contact details and the content of your message, in order to respond to your enquiry.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfil your orders, including arranging delivery
  • To communicate with you regarding your order, including dispatch confirmations and updates
  • To respond to enquiries or requests you submit to us
  • To manage warranty or return claims
  • To comply with our legal obligations

We will not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.

4. Payment Information

XSBC accepts payments via credit and debit card and PayPal. Payment transactions are processed through secure third-party payment providers. We do not store your card details on our systems at any time. Please refer to the relevant provider’s privacy policy for information on how your payment data is handled:

  • Card payments are processed via a PCI DSS compliant payment gateway
  • PayPal transactions are subject to PayPal’s Privacy Policy

5. Sharing Your Information

XSBC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Delivery and fulfilment providers — we share your name and delivery address with courier or postal services for the purpose of delivering your order
  • Warranty and returns — where a faulty part is returned for manufacturer assessment, relevant order and contact details may be shared with the manufacturer
  • Legal obligations — we may disclose your information where required to do so by law, regulation, or a valid government or court order

All third parties with whom we share your information are required to handle it in accordance with applicable privacy laws.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure data storage practices and limiting access to personal information to those who need it to perform their role.
While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your information is no longer required, we will take reasonable steps to delete or de-identify it.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any personal information that is inaccurate, incomplete, or out of date
  • Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us through the XSBC website. We will respond to all requests within a reasonable timeframe.

9. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the date of the last update noted at the top of this document. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us through the XSBC website.